Ebeltoft Group Services (Retail) Expertise

There are no more significant differences in terms of communication approach and selling of products when it comes to customers. The point of sale has become extremely essential to the success of companies´ distribution strategy.

Our main solutions for Services (Retail) include the following areas:

  • Go to market development
  • Channel optimization
  • Store concept development / redesign
  • Costumer service satisfaction
  • Trust and value evaluation and optimization

Expert Insights

“Services have been gaining share of wallet and household consumption on a global basis. Service providers have been challenged to rethink their distribution channels and go to market strategy. Channels’ diversification, direct channels development, new store concepts deployment, portfolio management and store execution have been transforming service providers into retail organizations. ”

Ebeltoft Brazil Marcos Gouvêa de Souza

“Technological advances, globalization and the Internet are reshaping the rules in today's retail services market, squeezing margins and imposing additional efficiency constraints. Focusing on a strong customer relationship won’t guarantee success but it will lay the foundation to achieve more and it will usually separate a client from competition.”

Ebeltoft Portugal Marcos Henriques